The Sing Space and Arts Collective Ltd terms and conditions:
Returns, refunds and cancellations policy
Membership with Arts Collective Ltd (Sing Space All Access (monthly and annual), The Vocal gym and West End Fit):
There are no refunds on annual policies.
Monthly membership can be cancelled at anytime. You can cancel your membership by logging into your account. If you need help, please email us at firstname.lastname@example.org.
Payment is taken monthly until you cancel your membership. It is non-refundable for any reason but can be cancelled any time.
You agree not to share the class videos or content with non-member or to share your log in details with non-members. If you are found to have done this you will be liable for the loss of business incurred by Arts Collective ltd
By attending classes, you agree to our liability – as below.
121 coaching and mentoring:
All one to one classes are subject to a 48 hour cancellation policy. Lesson cancelled before this time can be rescheduled. If your coach cannot make the time you wish, you will be offered a replacement coach.
For regular one-to-one students (rolling weekly slots), a maximum of two classes per month can be rescheduled to be used before the end of the subsequent month. The classes can be taken with any of The Sing Space coaches and it is up to the student to rearrange before the expiry date of lessons.
Blocks of ten lessons are valid for one year from date of purchase.
MENTORING PACKAGES (One hour with a selected coach plus Sing Space membership)
Our mentoring package includes one hour per month with your selected coach.
Payment is taken monthly and automatically and you can unsubscribe with 30 days notice. Lessons cancelled with less than 48 hour’s notice will be counted.
The package entitles you to one hour of your coach/mentor’s time. If you wish to book extra time in email questions, phone calls or video calls you can buy an extra hour’s credit for £65. Please ask your coach/mentor for their private link to purchase the extra time.
Drop in Group classes:
Classes are subject to a full refund up to 12 weeks before class starts. They are then transferrable between any course or class (excl. one-to-one lessons) at The Sing Space within 12 months. All classes are recorded.
When participating any of the classes or courses at The Sing Space you understand that The Sing Space is not responsible for personal property and you will not hold The Sing Space liable for injuries sustained to either yourself or your child while participating. Any medical details must be shared at sign up or in email at a later stage. If we do not hear from you then we will assume that there are no relevant medical details.
In order to capture happy memories from the classes and courses, photographs may be taken and shared online. Please let us know by email if you WOULD NOT like these photographs shared. If we do not hear from you, your photos may be used for promotional reasons.
The Sing Space will not share your contact details with any third parties and will only contact you in relation to The Sing Space.
The Sing Space, 27 Mortimer St, Fitzrovia, London W1T 3BL
Arts Collective Ltd, 27 Mortimer St, Fitzrovia, London W1T 3BL